Mercy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2). Mercy does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Mercy provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
Mercy provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages. If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact your local Mercy facility.
If you believe that Mercy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
15740 S. Outer 40 Road
Chesterfield, MO 63017
Mercy Chief Compliance Officer
1-844-764-0100
[email protected]
You can file a grievance in person or by mail or email.
If you need help filing a grievance, Mercy’s Chief Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)).
Complaint forms are available here.
This notice is available at Mercy’s website: www.mercy.net. MRC_37953 (11/6/24)
For more information, please see our full Nondescrimination Notice here.
