Billing & Payment FAQs

Billing & Payment Answers

Find answers to your Mercy billing, payment and insurance questions in our helpful FAQs.

You should bring your current insurance card to your next visit. Plus update your information either by calling our Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. Central to provide updated information or online at MyMercy.

These definitions apply to the most common insurance coverage options. To understand your plan benefits specifically, contact your insurance provider for details.

In-Network

In-Network providers have contracted with an insurance company at pre-negotiated rates to provide services to plan members. Anyone outside that network is considered out-of-network so discounted rates will not apply.

Copayment/Copay

The flat dollar amount specified by your insurance plan to be paid at a medical visit. That amount may vary by visit type (ER visit vs. doctor visit) or service.

Deductible

The deductible is the dollar amount that must be paid out-of-pocket before an insurance company begins to pay for services. This amount resets at the beginning of a new benefit period, usually yearly.

Out-of-Pocket

The out-of-pocket expense that must be paid depending upon your insurance plan. Costs vary by plan and there’s usually a maximum out-of-pocket (MOOP) cost.

Coinsurance

Coinsurance is the percentage you pay to share the cost of covered services after your deductible has been paid.

Non-Covered Services

Insurance plans specify what services and supplies they will cover. Any service or supply received outside of that must be paid out-of-pocket.

Do you still have questions about insurance terms? Contact your insurance plan for details about your benefits. If you have questions about your billing based on your plans paid benefits, please contact Mercy Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. Central.

Help is avilable for those who qualify through Mercy's Financial Assistince programs. For more information, please select the area in which you received services:

Your final bill consists of actual services rendered and an estimate is not a guarantee of final bill charges. Charges may vary from hospital and physician/provider estimates due to unforeseen circumstances including, but not limited to complications and/or changes(s) in diagnosis and/or treatment plans by your physician/provider.

You’ll find billing statements and receipts online at MyMercy. Learn more about how to enroll in MyMercy.

It is possible to receive more than one bill since several providers may be involved in your treatment, and bill independently.

For example, non-Mercy specialists could include radiologists, NICU physicians and/or anesthesiologists. There could also be separate charges for material, ancillary procedures (i.e. injections, isotopes, supplies, etc.) or physicians or surgeons furnishing services, including interpretation charges.

Check all bills received for appropriate provider contact information.

Yes, we can provide itemized statements, insurance claim forms and yearly payment history. You may download documents directly from MyMercy. If you need additional support or billing documents, please contact Mercy Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7:00 p.m. central.

Payment in full is required upon billing. If a partial payment arrangement is needed, you must set up a formal payment plan with Mercy in order for your bill not to go to collections. To do so, please contact Mercy Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. to 7 p.m. Central.

Insurance companies process these visit types differently, which may impact how they cover them. An office visit for a routine physical or yearly health maintenance exam is considered preventive and called a well-visit. An office visit to address an acute or chronic issue is called a Sick Visit. It is possible for a well-visit to change to a sick visit if a medical issue is uncovered and needs to be addressed during that visit.

Online at MyMercy or use the Quick Pay option.

Mail check or money order (made payable to Mercy) along with the tear-off form on the front of the statement. Please note there is a $25 service fee for all returned checks.

Call Customer Service at 855-420-7900 for automated bill pay 24/7 and customer support Monday through Friday, 7:30 a.m. - 7 p.m. Central.

Online at MyMercy or use the Quick Pay option.
Mail check or money order (made payable to Mercy) along with the tear-off form on the front of the statement.
To avoid issues when mailing payments: submit one check per envelope and always include the matching payment slip. Sending one payment for multiple accounts and/or not including the payment slip can result in processing delays and payment posting to the incorrect account.
Please note there is a $25 service fee for all returned checks.
Call customer service at 855-420-7900 for automated bill pay 24/7 and customer support Monday through Friday, 7:30 a.m. - 7 p.m. Central.

To be good stewards of our resources, Mercy is “going green” with our bill statements. In addition to saving paper and time, you’ll experience more convenience. Just use your MyMercy app to receive a timely PDF copy of your monthly paperless statement.

Log in to MyMercy and look on your Home page for the paperless billing banner.
Click on Sign up.

MyMercy - Login

If you don’t see the paperless billing banner:

Click on Menu
Select Pay My Bill under the Billing title. Or use this link:
MyMercy - Billing Summary
Select Sign up for Paperless billing.

In your MyMercy account, click on Menu.
Select Pay My Bill under the Billing title. Or use this link:
MyMercy - Billing Summary
At the bottom of the Billing Summary page select Cancel paperless billing.
Select Receive Paper Statements

Through focused research, Mercy is only opting specific patients over to paperless billing. If a patient was not included in this campaign, they are able to opt-in separately.

In your MyMercy account, click on Menu.
Select Pay My Bill under the Billing title.
On the Save time while you save paper! banner, select Sign up for paperless billing.

You’ll get an email notification when a new statement is available for viewing.
In addition to the email, if you have the MyMercy mobile app, you have the option to receive a push notification when a new statement is available on your smart phone.

Mercy will reach out to you, either through a phone call or email. If we notice that you haven’t opened your paperless statement, we may also send you a paper statement through USPS mail.

In your MyMercy account, click on Menu.
Go to the Profile section and select Personal Information.
Under the Contact Information select Edit at the bottom.
A new window will open for you to update your contact information.
Click Save changes at bottom.

In your MyMercy account click on Menu.
Under Profile, select Communication Preferences.
Use the Settings to change your preferences.

If you don’t have a MyMercy account, you’ll continue to receive paper statements in the mail. If you’d like to create a MyMercy account, please follow the link below. MyMercy allows you to manage your bill, schedule an appointment, view your lab results and so much more!

MyMercy - Login