Download the New MyMercy+ App
MyMercy+ makes it easy to manage your care. With just a few taps on your smartphone, you can use the app to:
- Find Mercy doctors and schedule visits
- Skip the line with eCheck-in and auto-arrival features
- View lab and test results
- Message your care team 24/7
- Manage care for your loved ones
- Easily request refills and pay bills
- Get driving directions and find your way around the building*
- Order food and drinks from onsite cafés*
- Get updates during your hospital stay
*Available at select Mercy locations. Enable location services in the app when prompted.
Why Use MyMercy+?
MyMercy+ gives you instant access to your whole family's health picture, plus the tools to manage everyone's care. Check test results and trends. Communicate with caregivers between appointments. And use convenient tools to prepare for and arrive at visits.
Yes. Downloading MyMercy+ gives you all the most-used features of MyMercy and more. Delete the old app and enjoy using MyMercy+.
No, MyMercy+ is its own new app with its own newly added features. You may delete your original MyMercy app.
MyMercy+ has all the most-used features of MyMercy, plus enhanced new tools to help you:
- Find new care team members
- Automatically notify your care team when you arrive for your visit
- Connect automatically to Wi-Fi during your visit
- Get updates during your hospital stay
Everywhere: All Mercy patients can use MyMercy+.
Yes. Mercy goes to great lengths to make sure your personal information and private health information stay private. We follow strict protocols for our patient portal, including steps to comply with national HIPAA regulations, to keep our patients’ data safe.
- If you’re already a MyMercy user, your health records will automatically transfer to the new MyMercy+ app.
- If you have a MyChart record from another health provider, you can go to Sharing Hub in MyMercy+ and follow directions to transfer your records.
- If you’re new to MyMercy or MyChart, you’ll be prompted to provide information that’s needed to get you registered.
- On your smartphone, go to the App Store or Google Play Store.
- Search for and select MyMercy+ (not MyMercy or MyMercyPlus).
- Click the Install button.
No. MyMercy+ is free for Mercy patients.
Yes. If you’re using the MyMercy app, your same login and password will work on MyMercy+.
Anyone over age 15 can set up a MyMercy+ account.
Absolutely. You may set up Proxy Access, which allows you to access another person’s MyMercy+ record and manage their health care.
For example, you can become a proxy for your child so you can schedule their appointments, check immunizations, view test results and more, as permitted by state and federal law.
Or, with permission, you may view a spouse’s, older parent’s or relative's information maintained in their MyMercy+ health care record. This can be particularly helpful in monitoring medications and appointments.
MyMercy+ makes it easy to manage care for you and everyone you care for. Learn more about setting up proxy access here.
Mercy offers real-time, online support for MyMercy and MyMercy+. After accessing our support portal, you’ll be asked for the name and email address you used to create your MyMercy account. If you provide it, your user ID will be sent to your designated email.
First, make sure your phone is running the latest operating system. Next, see instructions for resetting your password for login here. Or get real-time assistance on our online support portal. You’ll be asked for your user ID and date of birth. Then we’ll walk you through the steps for resetting your password.
When prompted, please enable location services in the MyMercy+ app. This will allow us to know when you’ve arrived. If you’ve completed your eCheck-in in the app, you can skip the line and go directly to your clinic location.
Yes. You can still access your account on your desktop computer.
Yes. You can learn about becoming a proxy for someone else’s care here.
