Visitors & Guests

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

RehabCare Hours

Monday–Friday:  4:30 p.m. - 9:00 p.m.
Saturday:  1:00 p.m. - 9:00 p.m. 
Sunday:  9:00 a.m. - 9:00 p.m.

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

• Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
• Patients may receive visitors either in their room or in the patient waiting areas.
• Only two visitors are allowed in the patient’s room at one time.
• Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
• Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  
• Visitors must comply with hand washing and infection control policies as requested.
• Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
• Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
• Observe “No Visiting” and precaution signs before entering a room.
• Smoking or vaping is not allowed on our hospital campus.
• Please leave the room during tests or treatments, if asked.
• Visitors are asked to use civil language and respectful conduct with staff and caregivers.
• Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
• Please leave all personal belonging in your vehicle, no purses or bags in the patient's room.
• No video or photos should be taken in the patient's room.
  

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Clean Hands In, Clean Hands Out.

With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.

Clean in.

Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.

Clean out.

Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.

Patient safety is in our clean hands.

Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.

Free Hospital WiFi

Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Ada has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. We’re a vape-free campus as well.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet and speak with individuals any time of day.

As a ministry of the Catholic Church, Mercy makes the sacraments available to anyone wishing to receive them.  

Protestant communion and emergency baptism are available by request.

 Hospital Chapel

Mercy’s hospital chapel is open 24/7.