Missouri Residents and Blue Cross Blue Shield patients getting care in Missouri: Click here for why Mercy issues notice to Anthem Blue Cross Blue Shield.
Visitors & Guests
Please observe these guidelines while you are on our campus:
- As with any public place there remains a chance for exposure to COVID-19 while in our facilities
- If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
- Visiting some patients may require extra precautions
COVID-19 positive patients in isolation may have visitors at this time that follow these additional rules
*per CDC guidelines for health care facilities
Aurora Hospital Visitor & Guest Information
General Hospital Visiting Hours
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
Maternity Visiting Hours
The father or significant other may visit anytime. During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area. Visits by children under age 12 is limited, and all children, including siblings, must be accompanied by an adult.
Intensive Care Unit (ICU) Visiting Hours
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
- Be considerate of other patients by keeping noise to a minimum.
- Only two visitors are allowed in the patient’s room at one time.
- Children must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
- Please refrain from visiting if you have a cold, sore throat or any contagious disease.
- Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
- Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
- Observe “No Visiting” and precaution signs before entering a room.
- Smoking or vaping is not allowed on our hospital campus.
- Please leave the room during tests or treatments, if asked.
- Visitors are asked to use civil language and respectful conduct with staff and caregivers.
- Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Aurora Hospital Parking
Free parking for patients and visitors is available near all entrances to Mercy and the surrounding office buildings. Please be sure to lock your car and keep valuables in the trunk.
Aurora Hospital Cafeteria
At our cafeteria you’ll find a large selection of hot and cold foods for breakfast, lunch and dinner. Hospital cafeteria hours:
Breakfast: 7 a.m. – 10 a.m.
Lunch: 11 a.m. – 1 p.m.
Dinner: 4 p.m. – 6 p.m.
Vending Machines
Vending machines are located within the hospital and are available 24/7.
Mercy Hospital Gift Shop in Aurora, MO
The Auxiliary operates the Auxiliary Gift Shop, located in the front lobby. The shop offers gift items, jewelry, magazines, paperback books, greeting cards, candy, toiletries and many other unique gifts.
Aurora Gift Shop Hours
Monday – Friday: 8:30a.m. – 4 p.m.
Saturday: 10 a.m. – 2 p.m.
Sunday: closed
Free Hospital WiFi
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Smoke-Free Hospital
Mercy Hospital Aurora has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
For the Deaf and Hearing Impaired
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Free Medical Interpreters Available
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. Spiritual care is available to all patients and their families, regardless of religious preference or beliefs.
Having a loved one in the hospital can be physically and emotionally draining. Members of the Pastoral Services staff are available to assist you, whatever your religious affiliation. Your priest, minister or rabbi is always welcome to visit during your stay. For information, call 417-678-7842.
Aurora Hospital Chapel
The chapel is located within the hospital. It’s open 24 hours per day, 7 days per week and is available to people of all faiths.
