Visitor Information & Amenities
Please observe these guidelines while you are on our campus:
- As with any public place there remains a chance for exposure to COVID-19 while in our facilities
- If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
- Visiting some patients may require extra precautions
COVID-19 positive patients in isolation may have visitors at this time that follow these additional rules
*per CDC guidelines for health care facilities
Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.
General Hospital Visiting Hours
Visiting hours are between 8 a.m. and 8 p.m. Please be aware of patients who need rest during your visit. One overnight visitor may be accommodated by request.
Note: for inpatient rehabilitation patients visiting hours are 3-7 p.m., in order to accommodate morning therapy schedules.
Learn about minimum visitation requirements in Arkansas.
Maternity Visiting Hours
Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.
Intensive Care Unit (ICU) Visiting Hours
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors due to patient care needs.
NICU visitation is as directed by staff.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
- Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
- Patients may receive visitors either in their room or in the patient waiting areas.
- Only two visitors are allowed in the patient’s room at one time.
- Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
- Please refrain from visiting if you have a cold, sore throat or any contagious disease.
- Visitors must comply with hand washing and infection control policies as requested.
- Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
- Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
- Observe “No Visiting” and precaution signs before entering a room.
- Smoking or vaping is not allowed on our hospital campus.
- Please leave the room during tests or treatments, if asked.
- Visitors are asked to use civil language and respectful conduct with staff and caregivers.
- Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Clean in.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Clean out.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Directions to Mercy Hospital Northwest Arkansas
Mercy Hospital Northwest Arkansas is located off I-49 at exit 83 (W. New Hope Rd.) at 2710 S. Rife Medical Lane in Rogers, Arkansas 72758.
Hospital Parking
Free parking is available near all Mercy Hospital Northwest Arkansas entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.
Hospital Valet Parking
Free valet parking is offered at the Main Entrance from 7:30 a.m. - 5:00 p.m. and at the New Tower entrance from 9:30 a.m. - 3:00 p.m.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Lodging
Several hotels are located near the Northwest Arkansas hospital campus. Some offer Mercy patients and families discounted rates. At hotel check-in, mention that you’re a family member of a Mercy patient.
Hospital Cafeteria
Our cafeteria is located on the first floor. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.
Cafeteria Hours
Monday–Friday breakfast hours: 6:30 – 10:00 a.m.
Monday-Friday lunch hours: 11:00 a.m. – 2:00 p.m.
Subway menu items available daily: 11:00 a.m. - 4:00 p.m.
Comfortable Cup Cafe
Comfortable Cup Cafe is located on the first floor and offers grab-and-go food and snacks along with hand-crafted espresso drinks.
Cafe Hours
Monday-Friday: 6:00 a.m. – 4:00 p.m.
Saturday: 6:30 a.m. – Noon
Vending Machines
Vending machines offering beverages and snacks are available in the cafeteria and lobby area of each floor, near the elevators.
Mercy Hospital Gift & Flower Shop
Located in the main lobby, the Northwest Arkansas Hospital Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers. Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary. To order flowers and other items, call the Gift Shop at 479-338-2106.
Gift Shop Hours
Monday–Friday: 8:30 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.
ATM
If you need quick access to cash, an ATM is located on the first floor in the cafeteria.
Free Hospital WiFi
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Smoke-Free Hospital
Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
For the Deaf and Hearing Impaired
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.
You can benefit from our spiritual care services by dialing 8000 from a hospital phone or calling 479-338-8000 and asking to speak to a chaplain. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
Northwest Arkansas Hospital Chapel
St. Mary’s Chapel is open 24/7 and located on the first floor of the hospital near the cafeteria entrance.
